For every 16 million deliveries,
only 1 goes missing!
Manish Tripathi of Mumbai Dabbawala fame
and his group of dabbawalas work along the
city’s Marine railway line and begin to gather at
Churchgate station at 11.30 am.
Each wearing a
white Gandhi hat, the dabbawalas have time to
chat and organize the tiffin boxes between them,
before taking up to 40 tiffin boxes each, slung
over bicycle handlebars, loaded onto hand carts or
carried on long trays balanced on top of heads.
More than 175,000 or 200,000 lunch boxes
get moved every day by an estimated 4,500 to
5,000 dabbawalas, all with a small nominal fee and
utmost punctuality. Remarkably, they have not
had any strike for 120 years.
In fact, the Berkeley
University in California teaches the logistic system
of Dabbawalas as a case study in their business
management programmes, and many Indian
business schools do the same.
According to a professional survey, there is only
one mistake in every 6,000,000 deliveries! In
2001, Forbes Global magazine conducted a quality
assurance study on the dabbawalas’ operations
and gave it a Six Sigma efficiency rating of
Manish has been lecturing at various business to
management institutes including Harvard Business
School, Wharton, Stanford and other colleges
and corporations across the globe explaining the
finer nuances of the business model, and why it
is so efficient and successful.
The fact that every
dabbawala is a share holder of the organisation and
is treated equal adds to its enterprise appeal.
He innovated low cost,
long haul aviation by
putting Malaysia on
In July 2007, Azran was appointed as Chief
Executive Officer of AirAsia X, the world’s
first truly low-cost long-haul airline. He led the
start-up team that developed the business
plan, raised capital, secured relevant licenses
and approvals, acquired aircraft and launched
AirAsia X’s first inaugural flight to the Gold
Coast, Australia in November 2007.
Despite a tumultuous 2008 and 2009 in
global aviation, AirAsia X has expanded from
one aircraft to nine, tripling revenue and
passenger volume to RM750 million and over
1 million passengers in 2009.
AirAsia X now flies to eleven destinations
in Australia, Greater China, India, Korea and
Europe. AirAsia X operates with the world’s
lowest long-haul unit cost and the world’s
highest aircraft utilization. Its London route is
the longest low-cost flight in service today. AirAsia X has been recognized as the 2008
Best New Airline and jointly awarded the
2009 Airline of the Year award with AirAsia
Berhad. Azran has twice been nominated for
CEO of the Year award by the World Low
Cost Airline Congress in London.
Azran was formerly an Associate Partner
of McKinsey & Company, an international management consultancy, where he co-led
its Asia Pacific Corporate Finance & Strategy
practice. He holds a Masters degree in
Management Science and a Bachelors degree
in Electrical Engineering, both from Stanford
He is 38 years young, a competitive
Ultimate Frisbee player, a keen surfer and
snowboarder, and has completed several full
A prolific international speaker, Azran has
been invited as one of the Young Leaders at
the 2010 World Islamic Economic Forum and
represented Malaysia as one of Asia Society’s
2009 Asia 21 Delegates.